Privacy Policy

We collect information in two ways: directly from you when you fill out a form on our website, and automatically through analytics tools.

Information You Provide

When you submit a contact form, quote request, or inquiry through our website, we may collect:

• Your name
• Business name
• Email address
• Phone number
• Website URL
• Project details, goals, and any other information you choose to share

Information Collected Automatically

When you visit our website, certain data may be collected automatically through analytics tools, including:

• Pages visited and time spent on each page
• Device type, browser, and operating system
• General geographic location (city or country level)
• Traffic source (e.g., Google search, direct visit, referral)

This data is aggregated and does not identify you personally.

We use the information we collect to:

• Respond to your inquiries and quote requests
• Provide the services you have requested
• Send quotes, proposals, invoices, and project-related communications
• Manage ongoing client relationships and project updates
• Improve our website content and user experience
• Understand how visitors find and use our website to support our own marketing efforts

We do not use your information for unsolicited marketing or spam. If you become a client, we may occasionally send service-related updates.

To operate our business and deliver our services, we may use the following third-party tools and platforms. Each has its own privacy policy that governs how they handle data.

• Google Analytics — Website traffic and usage analytics. Data is collected through cookies and processed by Google.
• Google Search Console — Website performance monitoring in Google Search. No personal visitor data is collected through this tool.
• Stripe — Payment processing for invoices and client billing. Stripe handles payment data directly and we do not store card information.
• Google Workspace / Gmail — Email communication and document management for client projects.
• Website Hosting and Building Platforms — We use third-party hosting and website platforms to build and host client websites. The specific platform varies by project.
• Advertising Platforms — For clients who engage our Google Ads or Meta Ads services, we may access advertising accounts and campaign data on their behalf. This data is governed by Google's and Meta's respective privacy policies.

We only share your information with third parties to the extent necessary to provide our services or comply with legal obligations.

Mitis Media does not sell, rent, or trade your personal information to any third party for marketing or any other commercial purpose. Your information is used solely to serve you as a client or prospective client.

We take reasonable steps to protect the information we collect from unauthorized access, disclosure, or misuse. This includes using secure email and file management tools and limiting access to client information to those who need it to perform their work.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes described in this policy, including maintaining active client relationships, meeting legal or accounting obligations, and resolving any disputes.

If you would like us to delete your information, please contact us at the email address below and we will respond within a reasonable timeframe.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal obligations we may have to retain it

To make any of these requests, please contact us at [email protected]. We will respond as promptly as possible.

Our website may use cookies — small text files stored on your device — to support analytics and improve your browsing experience. You can disable cookies through your browser settings at any time, though some features of the website may not function as intended.

We do not use cookies for advertising targeting on our own website.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Mitis Media
Email: [email protected]